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Alliance Chargeback is a global fraud recovery firm dedicated to helping victims of financial fraud and scams recover their assets. Our team of blockchain-certified forensic experts works with banking institutions worldwide to trace and retrieve stolen funds.

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Frequently Asked Questions

Alliance Chargeback is a global fraud recovery firm specializing in helping victims of financial fraud, cryptocurrency scams, and investment fraud recover their lost funds. Our team of blockchain-certified forensic experts operates across 50+ countries.
Our process involves three steps: First, you submit your case for a free evaluation. Second, our forensic team conducts a thorough investigation using blockchain analysis and financial tracing tools. Third, we work with banks, exchanges, and law enforcement to recover your funds.
Recovery timelines vary depending on the complexity of the case. Simple chargeback cases may be resolved within 30-60 days, while complex cryptocurrency cases can take 3-6 months. We keep you informed at every stage.
Absolutely. We maintain strict confidentiality protocols. All client information is encrypted and only shared with relevant authorities when necessary for recovery.
Yes, we operate in over 50 countries and have partnerships with 800+ banking institutions worldwide. We handle cases regardless of where the fraud occurred.
We maintain a 95% case acceptance rate and have successfully recovered over $125 million for our clients across various types of fraud cases.
Within 24 hours, a dedicated case manager will review your submission and contact you to discuss the next steps. If your case is viable, we'll begin our investigation immediately.
Any communication with the fraudster (emails, messages), transaction receipts, bank statements, screenshots of the platform, and any other relevant documentation. Don't worry if you don't have everything — we can work with what you have.
In most cases, no. We resolve the majority of cases through direct negotiation with financial institutions, chargeback processes, and cooperation with exchanges. However, if legal action is required, we can refer you to specialized attorneys in our network.
We use advanced blockchain analysis tools to trace transactions across multiple wallets and networks. Every cryptocurrency transaction is recorded on the blockchain, making it possible to follow the money trail even through complex mixing services.
Yes. Our international network allows us to pursue recovery across borders. We work with law enforcement agencies, regulatory bodies, and financial institutions globally.
Even when scammers use fake identities, they leave digital footprints. Our forensic team can often identify the real parties through IP analysis, exchange KYC records, and transaction patterns.
We offer a free initial case evaluation. Our fee structure is primarily success-based, meaning you only pay when we recover your funds. The specific percentage depends on the complexity and size of the case.
For most cases, there are no upfront fees. We work on a contingency basis because we believe in the strength of our recovery process. Some complex cases may require a modest retainer, which will be clearly discussed before engagement.
Our success fees typically range from 15-30% of the recovered amount, depending on the case complexity, amount involved, and recovery method used. We always discuss and agree on fees before beginning work.
If we are unable to recover your funds, you owe us nothing under our standard contingency arrangement. We absorb the cost of the investigation.
Yes, for cases requiring a retainer, we offer flexible payment plans to ensure our services are accessible.
No. We are transparent about all costs. Any potential fees are discussed and agreed upon before we begin working on your case.
Yes, in many cases Bitcoin and other cryptocurrencies can be recovered. While blockchain transactions are irreversible, funds often end up at centralized exchanges where they can be frozen with proper legal documentation.
We handle all types including fake exchanges, Ponzi schemes, rug pulls, phishing attacks, fake ICOs, romance scams involving crypto, unauthorized wallet access, SIM swap attacks, and more.
We have established relationships with major exchanges worldwide. When we identify stolen funds at an exchange, we file freeze requests and provide forensic evidence to support the claim.
Yes, we can investigate and pursue recovery of stolen NFTs through blockchain forensics and cooperation with NFT marketplaces.
DeFi scams present unique challenges, but our team has experience tracing funds through decentralized protocols. While recovery from smart contract exploits can be more complex, we have had success in many cases.
While knowing the wallet address is helpful, it's not always necessary. We can often identify relevant addresses from transaction records, exchange data, or other information you provide.
A chargeback is a transaction reversal initiated by your bank or credit card company. It's a consumer protection mechanism that allows you to dispute unauthorized or fraudulent charges.
Timeframes vary by card network and bank, but generally you have 60-120 days from the transaction date. Some cases may have extended timeframes. Contact us immediately to ensure you don't miss any deadlines.
We help gather and prepare the necessary evidence, which typically includes proof of the transaction, communication records, evidence of fraud, and any attempts you've made to resolve the issue directly.
If you purchased cryptocurrency using a credit or debit card through a fraudulent platform, you may be eligible for a chargeback. The key is whether the transaction was processed through a traditional payment network.
Our chargeback success rate is 88%. Success depends on factors like the strength of evidence, the type of fraud, and the timeframe of filing.
Yes, merchants can dispute chargebacks. That's why it's crucial to have professional representation and comprehensive evidence. Our team handles the entire process, including any escalations or arbitration.
You can reach us by phone at +1 (803) 265-2172, email at info@alliancechargeback.com, or through our online contact form. For urgent cases, our emergency support line is available 24/7.
Our US office operates Monday-Friday, 9AM-6PM EST. Our UK office operates Monday-Friday, 9AM-5PM GMT. Emergency support is available 24/7.
Yes, every client is assigned a dedicated case manager who serves as your primary point of contact throughout the recovery process.
We provide regular case updates at minimum every two weeks, or more frequently when there are significant developments. You can also contact your case manager at any time for a status update.
Yes, we provide secure online case tracking where you can view the current status and progress of your case at any time.
If you've recently been scammed, contact us immediately at +1 (803) 265-2172. Time is critical in fraud recovery, and early intervention significantly increases the chances of successful recovery.
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